All information you provide to us is kept secure and we maintain a high level of security.

Shipping costs are fixed rates based on the delivery address and the weight of the packages.

Free delivery from CHF 100.- for Switzerland.

Free delivery from €200.- for Europe.

However, they are charged €10.- for Europe 1 and €14.- for Europe 2, provided that the weight of two kilos is not exceeded. Beyond 2 kilos, delivery costs are calculated according to the current flat rates0

It's very likely that this has arrived in your junk mail (also known as "spam"), or you should wait a few minutes. Otherwise, contact our customer service: info@elindra.ch

We ship to many countries around the world. If you live outside the European Union , your local customs office may apply additional charges to your order, such as import fees, declaration fees, customs fees, or value-added tax. Any fees required for customs clearance are the sole responsibility of the customer. They are charged upon arrival of the goods in your country by our local shipping partner. These charges cannot be controlled in advance and we are unable to predict them in advance. Therefore, we cannot be held responsible.

Customs policies vary greatly from country to country. For more information, please contact your local customs office. Customs may also delay the delivery of orders. Again, this is beyond our control.

Returns of purchased items must be sent back to us within 14 days. The product must be properly protected, in its original packaging, unused or unworn, with all accessories, instructions for use, and documentation. The customer will be responsible for all shipping costs for returns and exchanges, as well as the payment fees for PayPal payments.

The procedure to follow is as follows:

– The customer sends an email to info@elindra.ch

– Items must be returned to us in perfect condition with the return label.

– Make sure all products are exactly as you received them, with the label and seal still attached.

– The customer returns his goods at his own expense to the following address:

Elindra /Lauriane L'Eplattenier

Peace Street 7
1020 Renens

The product is checked by the seller, who will validate or not the refund, in particular by verifying that the product has been returned complete and in a condition suitable for its re-sale, as provided for by the right of withdrawal. If the goods meet the return requirements, they can be refunded. If the goods do not meet the return requirements, they will be returned to the customer who cannot be refunded.

If you no longer wish to hear from us, please click the unsubscribe link at the bottom of our emails. You can also email us at info@elindra.ch

Please note that the process can take up to 7 days.