MOST FREQUENTLY ASKED QUESTIONS

All the information you provide to us is kept secure and we maintain a high level of security.

We accept the following payment methods for online purchases:

  • Stripe
  • PAYPAL
  • Bank transfer
  • Visa, master card, American Express

Please note that your billing address must be the same as the one on your credit card statement.

We deliver to many countries around the world. However, you may have to pay customs duties once the package reaches you. These charges cannot be controlled in advance and we are not able to predict them. Therefore, we cannot be held responsible.

Customs policies vary greatly from country to country. For more information, please contact your local customs office. Customs may also delay the delivery of orders. Again, this is not our responsibility.

It is very possible that it arrived in your junk mail (also called "spam") or wait a few minutes. If not, please contact our customer service: info@laurianeleplattenier.com

Returns of purchased items must be sent back to us within 7 days. The product must be properly protected, in its original packaging, not used or worn, with all accessories, instructions for use and documentation. The customer will be responsible for all shipping costs for returns and exchanges, as well as payment costs for paypal payments.

The procedure to follow is as follows:

- The customer sends an email to info@LaurianeLeplattenier.com

- Items must be returned to us in perfect condition with the return label.

- Make sure all products are exactly as you received them, with the label and seal still attached.

- The customer returns the goods at his own expense to the following address:

Lauriane L'Eplattenier
Rue de la paix 7
1020 Renens

The product is checked by the seller who will validate or not the refund, in particular by verifying that the product has been returned complete and in a condition suitable for its re-marketing, as provided for in the right of withdrawal. If the goods meet the return requirements, they can be refunded. If the goods do not meet the return requirements, they will be returned to the customer who cannot be refunded

The return period is 7 days from the date of receipt of the package, the stamp of the Swiss Post Office being proof.

If you no longer wish to receive our news, please click on the unsubscribe link at the bottom of our emails. You can also send us an email at info@laurianeleplattenier.com. Please note that the process may take up to 7 days.